Terms and Conditions

Agreement

These terms apply when you use septicpumpingclevelandtn.com or book septic service with Septic Pumping Cleveland TN. By booking service, you agree to these terms.

Quotes and prices

Prices given by phone or on this website are estimates. The final price depends on things we can only confirm on site, such as tank size, how deep the lids are buried, how far the truck must park from the tank, and the amount of solids. We give you a firm price before any work starts, and we will not add charges you have not approved.

Scheduling and access

Please make sure we can reach the tank and get the truck close enough, keep pets inside, and tell us about buried sprinkler lines, invisible dog fences, gas lines or other hazards you know of. If we cannot get access at the scheduled time, we may need to reschedule.

Digging and your yard

Finding and uncovering a tank can mean digging in your lawn or landscaping. We replace the soil and leave the area as neat as we can, but we cannot guarantee grass or plants will look the same. Installing risers avoids this on future visits.

Permits and inspections

Work that requires a permit in Tennessee is done under the required permit from the Tennessee Department of Environment and Conservation (TDEC) or, in Hamilton County, the Hamilton County Groundwater office. Permit and inspection fees set by those agencies are passed on at cost and shown on your quote.

Payment

Payment is due when the work is complete unless we agree otherwise in writing. We will tell you which payment methods we accept when you book.

Workmanship

We stand behind our work. If you think something we did is not right, call us as soon as you notice it and we will come back and look. The exact terms of any written guarantee will be shown on your quote or invoice. A guarantee does not cover damage from misuse, flushing items that do not belong in a septic system, heavy vehicles driving over the tank or drain field, flooding, or parts of the system we did not work on.

Condition of older systems

Many septic systems in Bradley County are decades old. Pumping or inspecting a tank does not mean the whole system is in good condition or will keep working. We will report what we can see, but we cannot see inside the soil of a drain field without further testing.

Cancellations

Please give us as much notice as you can if you need to cancel or move an appointment.

Website use

You may use this website to learn about septic systems and to contact us. Please do not copy our content for commercial use or try to disrupt the site.

Limitation of liability

To the extent the law allows, we are not responsible for indirect or consequential losses. Nothing in these terms limits rights you have under Tennessee law that cannot be limited.

Governing law

These terms are governed by the laws of the State of Tennessee.

Questions

Call (423) 380-0854 or use our contact page.