Privacy Policy

Who we are

This privacy policy covers septicpumpingclevelandtn.com, run by Septic Pumping Cleveland TN, a septic service for Cleveland and Bradley County, Tennessee. “We”, “us” and “our” mean our company.

What we collect

We only collect what you choose to send us:

• Service request form: your name, phone number, email address if you give it, your street address or town, the service you need and your message.
• Feedback form: your rating, the service and town, your message, and any contact details you add.
• Phone calls: the details you give us to schedule and price the job.
• Basic technical data: like most websites, our host keeps server logs (IP address, browser type, pages visited, time) for security and to keep the site running.

How we use it

We use your details to answer your request, give you a price, schedule and carry out the work, send an invoice, follow up on feedback, and keep records needed for permits and tax. We do not sell your personal information, and we do not send marketing texts or emails unless you ask for them.

Who we share it with

We share details only when needed to do the job or when the law requires it:

• Tennessee Department of Environment and Conservation (TDEC) or the Hamilton County Groundwater office, when a job needs a permit or inspection report.
• Service providers that run this website and our email, who process data on our behalf.
• Authorities, if we are legally required to.

Cookies

This site uses a small number of cookies that WordPress needs to work, such as remembering form settings. If we add analytics or advertising tools later, we will update this page and, where required, ask for your consent first.

How long we keep it

We keep service records for as long as needed for the job, warranty questions, permits and tax records, and then delete them. Form messages we no longer need are deleted.

Your choices

You can ask us to see, correct or delete the personal details we hold about you. Call (423) 380-0854 or send a message through our contact page. We may need to keep some records where the law requires it.

Security

We use a secure (HTTPS) connection on this website and limit who can see your details. No system is perfectly secure, so please do not send payment card numbers through our forms.

Children

This website is meant for homeowners and property managers. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.